With the amendment of the Act on the Elimination of Discrimination against Persons with Disabilities, from April 1, 2024, businesses will be required to provide "reasonable accommodation" in various settings, including service provision and workplaces.
As a result, providing reasonable accommodation has become essential for the continuity and development of companies.
For those interested in the training and workshops offered by the General Incorporated Association Ayumi, please click the button below to view the materials.
Ayumi has provided advice on barrier-free measures, the promotion of universal tourism, and customer service for people with disabilities to various industries, including restaurants, beauty salons, coworking spaces, commercial facilities, and hotels.
Additionally, those who have faced challenges such as "seeking advice from other companies or organizations for training and supervision but not seeing results or failing to permeate among employees" have turned to Ayumi for support.
Simultaneously, due to strong customer demand, we have conducted lectures and training on understanding the necessity of reasonable accommodation and customer service that considers it (also known as heart barrier-free response). These are conducted in a workshop format where Ayumi's representatives and instructors with disabilities visit directly to provide practical experience, including an overview, introduction of specific examples, and more.
We are now offering reasonable accommodation workshop training for companies that operate stores and have customer service interactions, including phone support, without limiting the industry.
We have received feedback on our previous training, such as:
・What is necessary now? Where should we start?
・We want to practically implement the points of reasonable accommodation and barrier-free measures on-site
・We want to keep costs down as much as possible and accommodate small groups
In response to these opinions, we have developed the following content.
■Program (Training/Lecture Content)
1. Explanation of the value and benefits of providing reasonable accommodation and barrier-free measures from a numerical perspective
2. Explanation of the Act on the Elimination of Discrimination against Persons with Disabilities and reasonable accommodation (including design considerations)
3. Discussion on topics difficult to ask people with disabilities and specific accommodation methods
4. Simulated experience of disabilities (visual, auditory, wheelchair experience)
5. Q&A session to resolve any uncertainties
We will conduct these after aligning on the number of participants, location, time, and detailed content in advance.
It is also possible to conduct training on reasonable accommodation as a theme for different hierarchical levels.
■Overview
Duration: 60-minute course, 90-minute course, 120-minute course
Minimum number of participants: 2 or more
Venue: Conference room (Please prepare on the applicant's side)
*It is also possible to conduct in a webinar format, so please consult with us.
■Past Achievements (Partial List)
・Accenture Japan Ltd.
・Marui Group Union (Marui Labor Union)
・Nomura Real Estate Investment Management Co., Ltd.
・OMO Tokyo Otsuka by Hoshino Resorts
・Daiwa House Realty Management Co., Ltd.
・Acca Cafe (Acca Co., Ltd.)
・Comfort Hotel (Greens Co., Ltd.)
・Chiba City Inage District Council Members
・Ibaraki Central Welfare Vocational School
・Japan Rehabilitation College
・Urayasu City Core Consultation Support Center
・Toyota City Tourism Association
・Aichi Prefectural Asuke High School Tourism Business Course
・Nagasaki Universal Tourism Center
・Sanco Inn (Sanco Inn Co., Ltd.)
・UD Escalator Co., Ltd.
・General Incorporated Association Zero Gravity
・Management Support NPO Club
・Abe Construction Co., Ltd.
・Tokyo Port Terminal Corporation
The keywords and themes of the training and lectures provided by Ayumi so far are as follows.
■Keywords
・Physical / Psychological / Cognitive Barrier-Free
・Balancing the promotion of universal tourism with profitability
・Understanding and spreading reasonable accommodation in customer service
・The importance of barrier-free measures and customer service for people with disabilities
・Diversity / Unconscious Bias
・Creating a work environment that is easy for people with disabilities
■Popular Themes
・Drawing the line between customer harassment and reasonable accommodation
・Common mistakes in barrier-free! Confessions from a barrier-free specialist!
・Five points of reasonable accommodation you can't afford to ignore
・The difference between those who fail and succeed in barrier-free measures
In our training and lectures, we provide detailed advice on customer service in providing barrier-free measures and reasonable accommodation to many companies and stores.
We also support the creation of manuals based on "practicality on-site" to permeate the basics of customer service in providing reasonable accommodation within the company.
We have received positive feedback, such as "They teach us other companies' cases (success and failure), making it easy to incorporate into store and company operations."
Additionally, for those considering not only reasonable accommodation but also "implementing physical barrier-free measures, enhancing customer service skills, improving PR capabilities for people with disabilities," "strengthening risk management," or "practicing with an awareness of inner branding," we offer a free 45-minute consultation.
Please fill out "Free Consultation" on the following page to contact us.
