【Average Satisfaction Score of 96】Now Accepting Registrations for Reasonable Accommodation Workshops and Training. We Support the Implementation of "Providing Reasonable Accommodation" in the Field.

Due to the amendment of the Act on the Elimination of Discrimination against Persons with Disabilities, from April 1, 2024, businesses will be required to provide "reasonable accommodation" in many situations, including service provision and workplaces (see Note 1).

As a result, providing reasonable accommodation has become essential for the continuation and development of companies.
If you would like to view the content of the training and workshops offered by the General Incorporated Association Ayumi, please click the button below to check the materials.

Note 1: What is Reasonable Accommodation? A Simple and Clear Explanation!

Ayumi has been providing advice on barrier-free measures and customer service for people with disabilities across various industries, including restaurants, beauty salons, coworking spaces, commercial facilities, and hotels.

Additionally, those who have faced challenges such as "seeking advice from other companies or organizations for training and supervision but not seeing results or having it resonate with employees" have turned to Ayumi for support.

Simultaneously, due to strong customer demand, we have been conducting lectures and training on understanding the necessity of reasonable accommodation and customer service that considers it (also known as heart barrier-free response). These are conducted in a workshop format where Ayumi's representatives and lecturers with disabilities visit and practice directly, covering general understanding, specific examples, and more.

We are now offering reasonable accommodation workshop training for companies operating stores or those involved in customer service, including phone support, without limiting the industry.

We have received feedback like this regarding our past training.

・What is needed now? Where should we start?
・We want to practically implement the key points of reasonable accommodation and barrier-free measures on-site
・We want to minimize costs and accommodate small groups

Therefore, we have reflected these opinions in the following content.

■Program (Training/Lecture Content)

1. Explanation of the value and benefits of providing reasonable accommodation and barrier-free measures from a numerical perspective
2. Explanation of the Act on the Elimination of Discrimination against Persons with Disabilities and reasonable accommodation (including considerations for design)
3. Discussion on difficult-to-ask questions and specific accommodation methods for people with disabilities
4. Simulated experience of disabilities (visual, auditory, wheelchair)
5. Q&A session to resolve any uncertainties

We will conduct this after aligning on the number of participants, venue, time, and detailed content in advance.
Additionally, it is possible to speak on the theme of reasonable accommodation in hierarchical training.

■Overview

Duration: 60-minute course, 90-minute course, 120-minute course
Minimum number of participants: 2 people or more
Venue: Conference room (Please prepare on the applicant's side)
*It is also possible to conduct it in a webinar format, so please consult us.

■Past Achievements (Partial Listing)
・Accenture Japan Ltd.
・Marui Group Union
・Daiwa House Realty Management Co., Ltd.
・Nomura Real Estate Asset Management Co., Ltd.
・OMO Tokyo Otsuka by Hoshino Resorts
・UD Escalator Co., Ltd.
・Chiba City Inage District Council Members
・Japan Rehabilitation College
・Acca Cafe (Acca Co., Ltd.)
・Comfort Hotel (Greens Co., Ltd.)
・Sanco Inn (Sanco Inn Co., Ltd.)
・Nagasaki Universal Tourism Center

The keywords and themes of the training and lectures provided by Ayumi so far are as follows.

■Keywords
・Physical / Psychological / Cognitive Barrier-Free
・Understanding and spreading reasonable accommodation in customer service
・Importance of barrier-free measures and customer service for people with disabilities
・Diversity / Unconscious Bias
・Creating a work environment conducive to people with disabilities

■Popular Themes
・Distinguishing between customer harassment and reasonable accommodation
・Mistakes in Barrier-Free! Confessions from a Barrier-Free Specialist!
・Five Points You Can't Afford to Ignore in Reasonable Accommodation
・Differences Between Those Who Fail and Succeed in Barrier-Free Measures

In our training and lectures, we also meticulously convey the know-how gained from providing customer service advice on barrier-free measures and reasonable accommodation to many companies and stores.

Additionally, we support the creation of manuals based on "practicality on-site" to permeate the basics of customer service in providing reasonable accommodation within the company.

We have received positive feedback, such as "They teach us other companies' case studies (success and failure), making it easy to incorporate into store or company operations."

Furthermore, for those considering not only reasonable accommodation but also "implementing physical barrier-free measures, improving customer service skills, enhancing PR for people with disabilities," "strengthening risk management," or "practicing with an awareness of inner branding," we offer a 45-minute free consultation.

Please fill in "Free Consultation" and contact us from the page below.