【Average Satisfaction Score of 96】Now Accepting Applications for Reasonable Accommodation Workshops and Training. We Support Implementation in the Field of "Providing Reasonable Accommodations."

Due to the amendment of the Act on the Elimination of Discrimination against Persons with Disabilities, from April 1, 2024, businesses will be required to provide "reasonable accommodation" in many situations, such as service provision and workplaces.

As a result, providing reasonable accommodation has become essential for the continuation and development of a company.
If you would like to see the content of the training and workshops offered by the General Incorporated Association Ayumi, please click the button below and check the materials.

Ayumi has provided advice on barrier-free measures, promoting universal tourism, and providing reasonable accommodation, including customer service for people with disabilities, to various industries such as restaurants, beauty salons, coworking spaces, commercial facilities, and hotels.

Additionally, those who have faced challenges such as "seeking advice from other companies or organizations for training and supervision but not achieving results or failing to permeate among employees" have turned to Ayumi for help.

At the same time, due to strong customer demand, we have conducted lectures and training on understanding the necessity of reasonable accommodation and customer service that considers it (also known as heart barrier-free response). These are conducted in a workshop format where Ayumi's representatives and instructors with disabilities visit and practice directly, covering general understanding and introducing specific examples.

We are now offering reasonable accommodation workshop training for companies operating stores and those involved in customer service, including phone support, regardless of industry.

We have received feedback like this regarding our past training.

・What is necessary now? Where should we start?
・We want to practically implement the points of reasonable accommodation and barrier-free measures in the field
・We want to keep costs down as much as possible and accommodate small groups

Therefore, we have reflected these opinions in the following content.

■Program (Training/Lecture Content)

1. Explanation of the value and benefits of providing reasonable accommodation and barrier-free measures from a numerical perspective
2. Explanation of the Act on the Elimination of Discrimination against Persons with Disabilities and reasonable accommodation (including design considerations)
3. Discussion on questions difficult to ask people with disabilities and specific accommodation methods
4. Simulated experience of disabilities (visual, auditory, wheelchair experience)
5. Q&A session to resolve unclear points

We will conduct this after aligning on the number of participants, venue, time, and detailed content in advance.
It is also possible to speak on the theme of reasonable accommodation in training sessions by hierarchy.

■Overview

Duration: 60-minute course, 90-minute course, 120-minute course
Minimum number of participants: 2 people or more
Venue: Conference room (Please prepare on the applicant's side)
*It is also possible to conduct in a webinar format, so please consult with us.

■Past Achievements (Partial listing)
・Accenture Japan Ltd.
・Marui Group Union (Marui Labor Union) ・Nomura Real Estate Asset Management Co., Ltd. ・OMO Tokyo Otsuka by Hoshino Resorts
・Daiwa House Realty Management Co., Ltd.
・Access Cafe (Access Co., Ltd.) ・Comfort Hotel (Greens Co., Ltd.)
・Chiba City Inage District Council Members
・Ibaraki Central Welfare Vocational School ・Japan Rehabilitation Vocational School ・Urayasu City Core Consultation Support Center ・Toyota City Tourism Association ・Aichi Prefectural Asuke High School Tourism Business Course ・Nagasaki Universal Tourism Center
・Sanco Inn (Sanco Inn Co., Ltd.)
・UD Escalator Co., Ltd. ・Zero Gravity General Incorporated Association ・Management Support NPO Club ・Abe Construction Co., Ltd. ・Tokyo Port Terminal Corporation

The keywords and themes of the training and lectures provided by Ayumi so far are as follows.

■Keywords
・Physical / Psychological / Cognitive Barrier-Free ・Balancing the promotion of universal tourism with profitability ・Understanding and permeating reasonable accommodation in customer service ・The importance of barrier-free measures and customer service for people with disabilities ・Diversity / Unconscious Bias ・Creating a work environment that is comfortable for people with disabilities

■Popular Themes
・The line between customer harassment and reasonable accommodation
・Mistakes in barrier-free! Confessions from a barrier-free specialist!
・Five points of reasonable accommodation that cannot be ignored
・The difference between those who fail and succeed in barrier-free measures

In the training and lectures, we meticulously convey the know-how gained from providing customer service advice on barrier-free measures and reasonable accommodation to many companies and stores.

We also support the creation of manuals based on "practicality on the ground" to permeate the basics of customer service in providing reasonable accommodation within the company.

We have received positive feedback such as "They teach us other companies' cases (success and failure examples), making it easy to incorporate into store or company operations."

Additionally, for those considering "implementing physical barrier-free measures, improving customer service skills, enhancing PR capabilities for people with disabilities," "strengthening risk management," or "practicing with an awareness of internal branding," we offer a free 45-minute consultation.

Please fill in "Free Consultation" on the following page and contact us.

Contact us here